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Interpersonal & Group Dynamics

A Practical Guide to Building an Effective Team


Interpersonal and Group Dynamics, 3rd Edition is an engaging resource designed for college programs, professional development sessions, and other courses in communications and human resources.

The experiential learning approach employed in this text aims to prepare readers for the workforce. Seemingly simple skills, such as listening and motivation, are carefully dissected from a social and psychological viewpoint, equipping readers with the self-awareness and emotional intelligence to hone their communication skills. This resource covers an array of themes such as team roles, improvement goals, and conflict styles, as well as decision-making and problem-solving processes, so that readers are aware of how to mitigate misunderstandings and maximize work production within a group.

Each chapter presents relevant concepts and scenarios where readers are challenged to consider, reflect, and incorporate an understanding of multiple intelligences and the Accessibility for Ontarians with Disabilities Act.

Leveraging Bruce Bjorkquist’s award-winning experiential model, this text presents a structure that aids in the development of the skills necessary for being an active and constructive team member.

When readers are given the opportunity to engage with content in this way, they are more apt to create more stimulating learning and working environments. With these skills, readers will be able to confidently approach a variety of teamwork and team building situations.

This edition has been revised so that the material more smoothly integrates into course curriculum and lays a strong foundation for readers to understand the basics of effective team building.


"This course has definitely taught me a lot and made me think outside the box. But most importantly, I was fully able to accept feedback from other people, which I have never done in my whole life."

—J.G, Conestoga College student, Fall 2019


"This course has helped me discover what I truly want and how to get to that point in my life."

—S.H, Conestoga College student, Fall 2019


  • A new chapter: “Multiple Intelligences and Emotional Intelligence”

  • Content and format is AODA compliant (Accessibility for Ontarians with Disabilities Act)

  • Study tools such as charts, diagrams, and flow charts that illustrate key concepts

  • Bruce Bjorkquist’s award-winning experiential model is now built into the text to provide structure for college classes and organizations

  • Restructured format and content

  • PowerPoints and test banks for adopting instructors


Chapter 1: Multiple Intelligences and Emotional Intelligence
Chapter 2: The Experiential Model: Gears in the Group Dynamics Machine
Chapter 3: Meeting with Your Group: Implementing the Experiential Model
Chapter 4: Evaluation: Improving Group Performance
Chapter 5: Member Roles: Participating Effectively in Your Group
Chapter 6: Leader Roles: Leading Effectively in Your Group
Chapter 7: Norms: Establishing Effective Rules in Your Group
Chapter 8: Goals: Setting Clear Targets for Your Group
Chapter 9: Dialogue: Speaking and Listening Effectively in Your Group
Chapter 10: Conflict: Resolving Disputes in Your Group
Chapter 11: Cohesion: Building Your Group into a Unified Team
Chapter 12: Decision-Making and Solving Problems in Your Group Through Critical Discussion: Generating Ideas in Your Group

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